Eastside Golf will accept returns for store credit within 45 days of delivery of purchase. All merchandise must be returned in original packaging, with tags attached, unused, and in sellable condition. This must also be accompanied by proof of purchase. All returns and exchanges will charge an $8.00 processing fee for the shipping label.
Please note this applies strictly to full price items.
ALL SALES ARE FINAL FOR PREVIOUSLY MARKED DOWN ITEMS
Start an Online Return or Exchange
- Add your order number and zip code to your online order. Complete the steps in the portal by answering if you want an Exchange or Refund issued as store credit.
- Download and print the return label that will be emailed to you at the time of processing. You will receive update notifications from our loop returns portal throughout the return process.
- Place the label on the original packaging.
- Place the new and unused items in the original packaging. Do not combine any separate order into one package. We also ask that you not separate a return for one order into multiple packages. This can cause delays of up to 21 days.
- Drop your package off at a nearby carrier location. Eastside Golf is not responsible for any lost returns. We highly recommend a shipping method that contains proof of delivery or a tracking number.
- Returns can take up to 10 - 12 days to process.
- Please allow up to 5-7 business days for the item to be delivered to the warehouse.
- Once received and delivered to the warehouse, it will take 3 - 5 days for the warehouse to process and finalize the return.
Exchange Process
Eastside Golf will accept exchanges within 45 days of delivery of purchase. All merchandise must be returned in original packaging, with tags attached, unused, and in sellable condition. This must also be accompanied by proof of purchase. All exchanges will charge an $8.00 processing fee for the shipping label. Exchanges can take up to 14 - 21 days to process.
- In the exchange portal, you have the option to exchange your purchase for the same item in a new size, select new items of equivalent value to your original purchase, or purchase new items using your exchange credit.
- Add your order number and zip code to your online order. Complete the steps in the portal by answering if you want an Exchange or Refund issued as store credit.
- Once the exchange has been processed, the hold will be released from the card on file.
- Please be aware that all exchanges and returns must be shipped within 14 DAYS of receiving the shipping label. If you opt for an exchange, your card will be temporarily charged an amount equivalent to the value of the requested exchanged items. FAILURE TO RETURN THE ITEMS WITHIN 14 DAYS WILL RESULT IN BEING CHARGED THE FULL AMOUNT FOR THE EXCHANGED ITEMS.
- Eastside Golf will no longer be accepting gifting exchanges at this time
