Frequently Asked Questions

How do I make a return?

Please refer to our Returns & Exchange Policy Page for further information.

How do I make an exchange?

Please refer to our Returns & Exchange Policy Page for further instructions.

How long will it take to get my order?

Domestic orders placed by 11:00 a.m. PST Monday - Friday will be processed before shipping within 1 - 3 business days. We are closed on Saturday and Sunday. Any orders placed on the weekend will begin processing on the next business day.

Can I change the shipping address on my order?

To ensure the security of our customers, Eastside Golf cannot modify or redirect the shipping address of a package once it's been dispatched. We strictly ship to the address provided during checkout, which must correspond with the billing address. However, you can arrange for a pickup at a carrier location through the carrier service.

Can I combine my orders?

No. We are unable to combine shipping on multiple orders.

What Shipment methods are available?

Some special offers and products might be excluded from the free shipping offer. If your order falls below the threshold amount, you will be charged based on your location and the size of your order. If you would like expedited shipping we offer faster services via USPS and FedEx at an additional cost. You will be able to select your shipping preference at checkout.

How can I track my order status?

Once tracking is added, an email notification will be sent to you for your order. If you have yet to receive tracking, you can contact one of our customer services representatives at for updates.

My Package says “delivered,” but I never received it.

Your package can be delivered to a building doorman, concierge, mailroom, front door, or mailbox. Please check those areas first. If you do not receive your package within 24 hours, please contact the carrier (FedEx/USPS) to file a claim.

Lost or Stolen Package

Eastside Golf is not responsible for any lost or stolen packages. If your package does not arrive, please contact the carrier and to initiate a FedEx or USPS Claim.

Can I expedite an order?

We cannot move your order in front of other orders for faster processing and/or delivery.

How do I cancel my order?

Once an order is placed, it cannot be canceled. Once you receive the item, you can follow the instructions in our Returns & Exchanges Page.

Do you ship overseas?

Unfortunately, we are currently unable to support international shipping. However, we are working to get our products to all of our customers around the world.

What is your pricing, payment and refund process?

All prices on our website are denoted in US Dollars. We offer various payment options, including Visa, MasterCard, American Express, and Discover credit cards. Additionally, we accept PayPal and Amazon Pay. Any applicable credits or refunds will be issued back to the original payment method, whether a credit card or a PayPal account. Please note that sales tax is applied to all online orders shipped within California. Customers residing in other states are currently not subjected to sales tax. Discounts and promotional codes are limited to one per order and cannot be combined.

What If Enter More Than One Raffle?

You are responsible for payment for each raffle entry you win. You have until the final drawing to cancel your entry. Once selected you will be charged. All sales final on raffles.

Sizing & Measurement Chart

An updated sizing chart will be available based on our most recent collection on 2/16.

Who do I reach out to for partnerships?

Thank you for thinking of Eastside for potential partnership opportunities. For all partnership inquiries, we ask that you reach out to Please include a deck that consists of an overview of your company, expectations of Eastside Golf, financial estimates, and timelines. Once received, please give 5 - 7 business days for a response.

Who do I reach out to for sponsorships?

Thank you for thinking of Eastside for potential sponsorship opportunities. For all sponsorship inquiries, we ask that you reach out to Please include a deck with an overview of your company and/or non-profit, expectations of Eastside Golf, financial and/or donation requirements, and timelines. Once received, please give 5 - 7 business days for a response.

What are your customer service hours?

Our customer service representatives are available between 9:00 a.m. - 5:00 p.m. PT, Monday through Friday. Please allow up to 3 business days to respond to your initial inquiry.