Contact Us
View our answers to frequently asked questions.
Still have questions? Please email us at customerservice@eastsidegolf.com
Contact Information
ADDRESS | 15-17 W 18th St New York, NY 10011
EMAIL | customerservice@eastsidegolf.com
Quick Replies
How do I make a return?
If you are not 100% satisfied with your order, you can request a refund for store credit. You have 30 days from the time you receive your order to request and return your item. Only approved returns are eligible for store credit. Please go to our Returns Portal (https://eastsidegolf.loopreturns.com) to process your return. You will be contacted via email if your return is being rejected. Your return will be sent back to the shipping address on your original order. There is an $8 “Shipping & Handling” fee to process the return and/or exchange. You may also be charged a processing fee for rejected returns. If you experience any issues, please reach out through our contact form or via email at customerservice@eastsidegolf.com. Our Customer Service team should get back to you within approximately 2-3 business days during the week. Please note that the Customer Service team is off on weekends and holidays. Please allow our warehouse at least 10 days to process your return.
How do I make an exchange?
If you are not 100% satisfied with your order, you can request an exchange. You have 30 days from the time you receive your order to request and exchange your item. Only approved returns are eligible for exchange. Please go to our Returns Portal (https://eastsidegolf.loopreturns.com) to process your return and exchange. Your return will be sent back to the shipping address on your original order. There is an $8 “Shipping & Handling” fee to process the return and/or exchange. You may also be charged a processing fee for rejected returns. If you experience any issues, please reach out through our contact form or via email at customerservice@eastsidegolf.com. Our Customer Service team should get back to you within approximately 2-3 business days during the week. Please note that the Customer Service team is off on weekends and holidays. Please allow our warehouse at least 10 days to process your return.
How long will it take to get my order?
It depends on where you are. Orders placed by 11:00 am PST Monday through Friday, are usually shipped the same day or the next day. Then the orders can take 1-5 days in transit, depending where you live, to ship to you. We are closed Saturdays, Sundays and Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email.
How do I change my address?
If you need to change the address for your order, please reach out through our contact form or via email at customerservice@eastsidegolf.com as soon as possible. Please note that there is no guarantee that the address will be changed before shipping. Once the order has a tracking number, the customer will have to request an address change through FedEx. You will have to either create or log in to your FedEx account, and under “Manage Delivery” select “Deliver to a different address.” Or, reach out to FedEx customer service and ask them to change the delivery address.
What shipment methods are available?
Some special offers and products might be excluded from the free shipping offer. If your order falls below the threshold amount, you will be charged based on your location and the size of your order. If you would like expedited shipping we offer faster services via USPS and UPS at an additional cost. You will be able to select your shipping preference at checkout.
How do I cancel my order?
If you need to cancel your order, please reach out through our contact form or via email at customerservice@eastsidegolf.com as soon as possible. Please note that there is no guarantee that your order will be canceled before shipping. If the order cancellation is unsuccessful, you will need to go through the returns process.
What if I choose overnight delivery, will it ship right away?
We recommend emailing us to make sure it will make it out same day. We do our best to get every order out as fast as we can, but if you order right at pick up time...please email us at customerservice@eastsidegolf.com
Do you ship overseas?
Unfortunately, we are currently unable to support international shipping. However, we are working to get our products to all of our customers around the world.
What is your pricing, payment, and refund process?
All prices are displayed in US Dollars ($). We accept Visa, MasterCard, American Express, and Discover credit cards for payment. Discounts and promotional codes are limited to one per order and cannot be combined.
Other questions?
You can contact us through our contact page or email us. customerservice@eastsidegolf.com
For Other Inquiries
Wholesale- Eastside Golf partners with a wide range of retailers, from premier golf shops to top fashion destinations. As a brand uniquely positioned at the intersection of authentic golf and modern streetwear, we attract customers who appreciate style, luxury and the game. If you're interested in carrying Eastside Golf, reach out to become a wholesale partner. Send Email
Sponsorships- As a company, we are excited to help the community. Eastside Golf would love to donate, sponsor an event or participate in a upcoming golf tournament. Building relationships with the people in the community is what this business is all about and we look forward to sponsorship opportunities. Please reach us here. Send Email
Partnerships- Interested in partnering with Eastside Golf? We're looking for partnership opportunities that will lead to positive outcomes and will create many more opportunities as time goes on. Our goal is to collaborate on new products and services that can help us grow together. Send Email
Donations- In the pursuit of a brighter future, golf can provide young people with opportunities to make connections, learn skills, and grow. Donations will help us reach out to at-risk youth and underserved communities by providing them with the resources they need to play golf. Send Email